All sales are final.
Sweet Files Unlocked sells digital downloadable products. Once your file has been unlocked and delivered, it cannot be returned, exchanged, or refunded — just like you can't un-read a book.
This is standard practice for digital goods. Because the product is instantly accessible upon purchase, there is no way to "give it back." We describe every file accurately so you can shop with confidence.
We are fair people. In the following situations, we will review your case individually:
These exceptions do not apply if you changed your mind, purchased the wrong item, the file did not meet personal expectations, or the files have already been accessed or downloaded.
We want you to feel confident every time. Before purchasing:
Please Contact us here directly before filing a chargeback with your bank. We are always willing to work with you. Fraudulent chargebacks on orders where files were successfully delivered may result in account suspension and recovery action.
We're real people who genuinely care. If something feels off, Contact us here — we'll always try to do right by you.